Although the circumstances which result in data loss are not common, Dropbox is hugely popular, and a large number of those upgrading to Sierra will be using it. This is an extraordinary and serious bug to come to light on the day of Sierra’s release, and demonstrates (yet again) inadequate testing on the part of Dropbox and Apple. If you think you may have lost any data from this, contact Dropbox support soonest, so they can help you recover it, if possible. If Dropbox is syncing the same files, then it will sync the original file removal and the. If all four of those are true – something which the latest version of Dropbox will allow, and will not warn you of any danger – then iCloud may replace local copies of files with stubs, with the extension.
Your Dropbox folder is saved in a non-default location (the Desktop or Documents folder), and.You name your Dropbox folder something other than “Dropbox” (for example “Dropbox 1”), and.However, if all of the following are true for your configuration, then you could potentially lose data on Dropbox: However, Dropbox “does not currently support a configuration where both iCloud and Dropbox sync the same files.” And it is here – where you might think that you will get the belt and braces of two excellent cloud services to store precious documents – where that added safety could prove disastrous, thanks to a toxic interaction.ĭropbox assures us that “iCloud will not sync or delete Dropbox files if Dropbox is in its default configuration.” The implication is that the user can configure Dropbox in such a way that iCloud will sync or delete Dropbox files, and sure enough this is what is admitted: The latter of course disables all notifications from iCloud, not just those concerning its conflicts with Dropbox.ĭropbox insists that, if you do negotiate this maze of spurious errors, glitches, and farts, at the end Dropbox still works fine under Sierra.
Dropbox for mac sierra update#
Dropbox describes these and its other Sierra woes here, and blames Apple for the way that it “has implemented iCloud”.ĭropbox’s advised solution is to update to the latest version of the Dropbox software, to move Dropbox back to its default location, rather than in the Desktop or Documents folder, and to disable iCloud notifications. If you use iCloud to sync folders which are also used with Dropbox, then you will see spurious error messages and/or confusing sync icons on dropbox. The latest update to Dropbox now apparently copes with this in its stride, and behaves better: when installing Dropbox, it now asks your permission to obtain Accessibility, which is what it should have done all the way along. Phil Stokes has confirmed that Sierra blocks this by putting that database within SIP protection.
Dropbox for mac sierra software#
However, early indications are that Dropbox is not getting on so well with Sierra in other ways, and has a bug which can lose your documents.Īs I explained previously, Dropbox software ‘hacks’ the Accessibility database in a very suspicious way, in order to give it access to your Mac. With recent revelations of how it abused an internal database in OS X, we expected Dropbox to have some problems when macOS Sierra blocks that misbehaviour. If you have any follow up questions, please contact the service desk.Note: this article has been updated as of 1 December 2016: please read my update for the latest situation. The Dropbox help center and blog contain more information on Dropbox and macOS Sierra. These are unrelated to Dropbox but can be confusing so users can disable these notifications by following these steps. When users move files from an iCloud-synced folder into Dropbox, they may see warning notifications from iCloud.
Updating to the latest version of the desktop client will walk you through the process of moving it to the proper location if it is not already. To prevent any issues, please ensure the Dropbox folder is in the default location.
Dropbox for mac sierra download#
To ensure Dropbox continues to sync properly, users should download the latest version of the desktop client, which has been updated for macOS Sierra.
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